How to Reach Us
PokerSites.org reads every email sent to its editorial addresses. Response times vary by category, but every message from a reader — correction, question, complaint, or tip — gets a human reply. The site does not auto-respond with scripted messages.
Editorial and Corrections
- Email: editorial@pokersites.org
- Typical response: within 3 business days; correction requests within 24 hours
Send an email to editorial if a reader has spotted a factual error, wants to dispute a score, has information about an operator the review team should know about, or wants to flag a regulatory development. Include the URL of the article in question and, where possible, a link to the supporting evidence.
Correction requests are prioritized. Where the evidence is clear, fixes are typically live within one working day and logged on the article itself if they are material.
Compliance and Policy
- Email: compliance@pokersites.org
- Typical response: within 5 business days
Use this address for complaints that the editorial team has not resolved, for escalations involving the site's responsible-gambling coverage, or for inquiries from regulators, law-enforcement authorities, and problem-gambling support organizations. Compliance mail is handled by the Reviews & Compliance Editor.
Press and Media
- Email: press@pokersites.org
- Typical response: within 2 business days
Reporters, podcast producers, documentary teams, and industry analysts can use this address for interview requests, background interviews, and expert-comment requests. The site's editors are happy to comment on-record on the online-poker industry, US state licensing, responsible-gambling policy, and operator compliance.
Commercial and Partnerships
- Email: partners@pokersites.org
- Typical response: within 5 business days
Use this address for affiliate inquiries, integration questions, media kits, and advertising. A few things worth stating up-front:
- PokerSites.org does not sell ranked-list placement, sponsored reviews, or guaranteed ratings. Requests for these will be declined.
- The site evaluates new commercial relationships only after an independent review has reached a favorable conclusion on the editorial merits.
- Partnership correspondence is routed directly to the commercial team and is not shared with the editorial team until after any editorial decisions have been finalized.
Reader Support and Operator Disputes
PokerSites.org is an independent review publication, not an operator. The site does not hold player funds, cannot process withdrawals, and cannot adjudicate disputes between readers and operators.
Readers experiencing a dispute with a specific operator should contact, in order:
- The operator's customer support team.
- The operator's regulator (the license number is listed at the bottom of the operator's website).
- An alternative-dispute-resolution body — for UK-licensed operators, IBAS; for Malta-licensed operators, the MGA's Player Support Unit; for US state-licensed operators, the relevant state gaming commission.
Where the review team is made aware of a pattern of operator misconduct — for example, withdrawal delays affecting multiple readers — that information is logged and may prompt a re-evaluation of the operator.
Responsible Gambling Support
PokerSites.org is not a problem-gambling support service. Readers looking for help with their own or a loved one's gambling should contact a specialist organization directly:
- United States: National Council on Problem Gambling — call or text 1-800-GAMBLER
- Canada: ConnexOntario — 1-866-531-2600
- United Kingdom: BeGambleAware and GamCare
- Australia: Gambling Help Online
- International: Gamblers Anonymous
These services are free, confidential, and independent of PokerSites.org.
Postal Address
PokerSites.org does not publish a postal address for security reasons. Legal correspondence should be directed through the domain registrar's privacy proxy listed in the public WHOIS record for pokersites.org; the editorial team will respond through counsel where appropriate.